Arthauss Furniture Reviews

Based on 21 customer reviews and online research, arthauss.co.uk has a consumer rating of 4.2 out of 5 stars, indicating most customers are very satisfied with Arthauss Furniture.

4.2 / 5.0

21 Reviews

5 Stars(13)

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4 Stars(4)

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3 Stars(1)

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2 Stars(1)

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1 Star(2)

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How would you rate Arthauss Furniture?

Top Reviews

Guest
Posted on 03/27/2021

1. I DO NOT RECOMMENDIt’s very difficult to assemble the bed, and if you’re a single mum, IT’S IMPOSSIBLE. You need at least 2-3 people to assemble it. I read it in the instructions when the bed arrived, but not on the website! It takes 9 hours to assemble. The guy I hired spent two days on assembling it and I paid him £300. The bed costs £560.2. The parts delivered were wrong size, we called the office and received the worst customer support in London, the staff didn’t care, everyone was rude, sent us wrong details, no one didn’t even bother trying to understand what was wrong and help me. All in all it took 3 weeks to find the right spare parts, and I had to sleep on the floor during this time. When I was desperate, the manager sent a very rude email basically implying that I was stupid and they wouldn’t do anything. So I had to find everything in a shop by myself.3. The next problem was the mattress! The bed depth for the mattress is 8cm. ALL mattresses are much thicker, so it’s really difficult to close the bed. Also, the length is not standard and it was impossible to find the right mattress for this bed. You really need to bear in mind that you’ll struggle with opening and closing the bed as it constantly gets stuck, so you have to force it. Also, the pillows keep falling down during the night so it’s very frustrating!.I don’t enjoy sleeping on it at all!I do not recommend this bed! It’s not comfy! I spent so much money, time and nerves on this piece of garbage!!!

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George Arnold
Posted on 06/06/2020

Manual received with the bed does not match the bed but seems to be of an older model which was a terrible timewaste as parts are not numbered or measured and some don't match quantities numbered near their ilustration, screws missing and some not matching the needed length. Bed slats of very poor quality, some arrived cracked and I only noticed when parts of the bed was already fitted. when I checked the manual it stated that any parts that need replacement will not be provided of you have already started assembling the bed. Nightmarish but after 2 days of struggling the results look ok. For this price I would definitely expect better quality and a clear manual.

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All Customer Reviews (21)

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Bradley George
Posted on 04/29/2021
Nice product wandrobe

I couldn't wait for my wardrobe to come, it came earlier it's fantastic beautiful big but just beautiful thank you that I was able to shop with you I recommend this shop delivery to one willing staff all super great thank you

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Nicole Gomez
Posted on 04/27/2021
Arti 3 sliding door 250cm wardrobe in grey

Firstly the delivery drivers Mick and Adam were excellent, they texted and phoned to let me know they were 15minutes away from my address. They placed all the boxes were I needed them so they didn't block the front door. All door and mirrors were checked before they left. The instructions were like any other flat pack furniture, stick to them and you can't really go wrong. You definitely need 2 people to carry and assemble. It took us approximately 4 hours to build. We have a small bedroom where it is located and found it easy to manoeuvre the large pieces.We found one piece missing from the shelf. I rang them on Monday and was told to put in an email with photos. So they could send it to the warehouse who solve issues with missing bits. By 2pm I had an email back saying the part was being dispatched first class delivery, which arrived Tuesday. It was such a small part it didnt affect us building the whole wardrobe.The wardrobe is now finished and I absolutely love it. Well worth the money and cheaper than the other website where I first saw it.I would recommend this product to anyone who wants a large wardrobe with lots of storage. Now the easy bit filling it up with clothes.

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Guest
Posted on 03/28/2021
Arti 2 wardrobes

Just bought and assembled two of the Arti 2 wardrobes. My advice is:1. They are heavy! Pay the £20 and have them taken upstairs. One of the boxes was 58kg.2. It takes two people to assemble a 2.5 metre wardrobe and it took about 3 hours for each one3. Really pleased with the finished product. It seems to be strong and looks just like the pictures on the website.

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Guest
Posted on 03/27/2021
1. I DO NOT RECOMMEND. Worst customer service ever received in UK

1. I DO NOT RECOMMENDIt’s very difficult to assemble the bed, and if you’re a single mum, IT’S IMPOSSIBLE. You need at least 2-3 people to assemble it. I read it in the instructions when the bed arrived, but not on the website! It takes 9 hours to assemble. The guy I hired spent two days on assembling it and I paid him £300. The bed costs £560.2. The parts delivered were wrong size, we called the office and received the worst customer support in London, the staff didn’t care, everyone was rude, sent us wrong details, no one didn’t even bother trying to understand what was wrong and help me. All in all it took 3 weeks to find the right spare parts, and I had to sleep on the floor during this time. When I was desperate, the manager sent a very rude email basically implying that I was stupid and they wouldn’t do anything. So I had to find everything in a shop by myself.3. The next problem was the mattress! The bed depth for the mattress is 8cm. ALL mattresses are much thicker, so it’s really difficult to close the bed. Also, the length is not standard and it was impossible to find the right mattress for this bed. You really need to bear in mind that you’ll struggle with opening and closing the bed as it constantly gets stuck, so you have to force it. Also, the pillows keep falling down during the night so it’s very frustrating!.I don’t enjoy sleeping on it at all!I do not recommend this bed! It’s not comfy! I spent so much money, time and nerves on this piece of garbage!!!

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Eli Warren
Posted on 02/19/2021
5* service

Cannot recommend enough. We ordered wardrobes and they were here way before the expected 4 weeks. Absolutely gorgeous wardrobes (very heavy and solid) and super spacious. Amazing value for money. The delivery driver was lovely as well. He checked the mirrored doors before leaving to make sure they weren’t damaged. I wouldn’t hesitate to order from them again. 5* company. Thank you.

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Alberto Bowman
Posted on 02/08/2021
Very pleased with my purchase.ordered…

Very pleased with my purchase.ordered wardrobes good quailty product .Arrived on time no issues at all .

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Anthony Powell
Posted on 01/15/2021
Bunk beds

Overall my wife and I were satisfied with the bunk beds we ordered. They took a couple of months to arrive from our order being placed. However, they were of relative good quality although slight chips/unfinished paintwork but nothing you could see once the beds were put together. The draws underneath could be more sturdy.

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Izzie Simmons
Posted on 01/08/2021
Brilliant service and very speedy…

Brilliant service and very speedy delivery. But delivery guys didn’t wear masks when bringing boxes into the house which in current situation is very poor.

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Ritthy Oliver
Posted on 01/08/2021
Happy

Can not fault the delivery guys they were excellent.We are happy with the wardrobe.I would suggest labelling the items as the instructions were hard to follow.

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Guest
Posted on 11/29/2020
Good quality bed combo definitely worth…

Good quality bed combo definitely worth it this money

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Ava Carter
Posted on 11/24/2020
A really good product and works…

A really good product and works perfectly now I have had to convert out guest room into an office. It means we can still have visitors and I have my work area. however I wish we had paid for it to be assembled. My husband managed but it was difficult trying to build it in the actual room as space is a little tight. It gave him something to do on lockdown.

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Ella Bates
Posted on 11/05/2020
Great service and communication with…

Great service and communication with this people! Order delivered on time without any issues.

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